Document Type
Conference Object
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
Disciplines
Science and Technology Studies | Social and Behavioral Sciences
Abstract
An increasingly popular way of establishing citizen engagement within communities is through ‘city apps’. Currently, most of these mobile applications seem to be extensions of the existing communication media, sometimes merely replicating the information available on the classical city web sites, and therefore provide minimal additional impact on citizen behavior and engagement. In order to overcome this challenge, we propose to use a holistic behavioral model to generate dynamic and contextualized app content based on optimizing well defined city-related performance goals constrained by the proposed behavioral model. In this paper, we will show how the data collected by the CorkCitiEngage project in the Irish city of Cork can be utilized to calibrate aspects of the proposed model enabling the design of a personalized citizen engagement app aiming at positively influencing people’s behavior towards more active participation in their communities. We will focus on the important aspect of intentions to act, which is essential for understanding the reasons behind the common value-action-gap being responsible for the mismatch between good intentions and actual observable behavior, and will discuss how customized app design can be based on a rigorous model of behavior optimized towards maximizing well defined city-related performance goals.
Recommended Citation
Pham, L.; Blanke, J. Tackling the value-action-gap: Improving civic participation using a holistic behavioural model approach. In Proceedings of the ICDPCP 2017: 19th International Conference on Democracy, Political and Civic Participation, London, UK, 28–29 June 2017.
Publication Details
World Academy of Science, Engineering and Technology International Journal of Humanities and Social Sciences, vol. 11, no. 1, 2017.